We're on your side with your insurance

Share your insurance with us early

Please share your insurance information when you schedule, and no later than 3 business days before your visit. That gives us time to verify your benefits for you, so you can walk in knowing what to expect.

The easiest way: text a photo of the front and back of your insurance card to 615.550.4620.

If we can't verify your coverage

We'll still see you. If your benefits can't be confirmed before your visit, you may be asked to pay for your visit up front, or you may owe a balance once your insurance processes the claim. We'll always talk it through with you first.

Changing your appointment

Your appointment time is reserved just for you. If you need to cancel or reschedule, please give us at least 2 business days' notice so we can offer that time to another patient.

Appointments changed with less notice, or missed, may carry a $50 fee. Life happens — if you have an emergency, just let us know and we'll take it into account.

Keeping your information current

If your phone number, email, address, or insurance changes, please let us know. Current details mean your reminders reach you and your claims go through without delay.

Out-of-network patients are welcome

You don't need to be in network to see us. We're happy to file your claims as a courtesy, so you aren't left handling the paperwork on your own.

About your estimate

Before treatment, we'll share an estimate of what your insurance is likely to cover. It's our best read of your benefits, but it isn't a guarantee — your carrier makes the final decision when it processes the claim.

Your estimated portion is due at the time of your visit. If your carrier pays differently than expected, we'll walk through it with you.

An alternative to insurance

No insurance, or tired of working around it? Our membership plan covers your preventive care for a flat annual fee and includes savings on most other treatment — no deductibles, claims, or waiting periods.